Bug fixing & feature flags
P1s in 4h, P2s in 2 days. Flags so deploys never block launches.
Bug fixing & feature flags is p1s in 4h, p2s in 2 days. flags so deploys never block launches.
Why this work matters
Most bug backlogs grow faster than they shrink. Eventually 'fix bug' becomes a 6-week project because the codebase has rotted around it. We keep the queue at zero by working it daily.
The work, in detail.
- P1 SLA: 4 hours response, 24h resolution
- P2 SLA: 2 business days
- Flag-gated rollouts
- Canary deploys + automatic rollback
- Bug-bash + triage rituals
- Per-customer flag overrides
- →Triage SLA + tracking
- →Feature flag platform
- →Canary deploy infrastructure
- →Weekly bug-status report
Bugs cleared from your backlog in days, not quarters. Feature flags so the deploy schedule and the launch schedule decouple — forever.
The approach.
Triage daily
Every reported bug is triaged within the same business day: severity, owner, ETA. Nothing rots in an inbox.
Flag everything risky
Every meaningful change ships behind a flag. Deploys decouple from launches; rollbacks are a config change, not a redeploy.
Canary by default
Production rollouts go to 1% → 10% → 50% → 100%, with automated rollback on error-rate spikes. Most bugs never reach all customers.
More from Software Management
The cost of waiting
is your competitor.
Every 90 days you delay is 90 days of authority compounding for someone else. Get the audit. See the math. Then decide.