Bug fixing & feature flags
P1s in 4h, P2s in 2 days. Flags so deploys never block launches.
Bug fixing & feature flags is p1s in 4h, p2s in 2 days. flags so deploys never block launches.
Why this work matters
Most bug backlogs grow faster than they shrink. Eventually 'fix bug' becomes a 6-week project because the codebase has rotted around it. We keep the queue at zero by working it daily.
The work, in detail.
- P1 SLA: 4 hours response, 24h resolution
- P2 SLA: 2 business days
- Flag-gated rollouts
- Canary deploys + automatic rollback
- Bug-bash + triage rituals
- Per-customer flag overrides
- →Triage SLA + tracking
- →Feature flag platform
- →Canary deploy infrastructure
- →Weekly bug-status report
Bugs cleared from your backlog in days, not quarters. Feature flags so the deploy schedule and the launch schedule decouple — forever.
The approach.
Triage daily
Every reported bug is triaged within the same business day: severity, owner, ETA. Nothing rots in an inbox.
Flag everything risky
Every meaningful change ships behind a flag. Deploys decouple from launches; rollbacks are a config change, not a redeploy.
Canary by default
Production rollouts go to 1% → 10% → 50% → 100%, with automated rollback on error-rate spikes. Most bugs never reach all customers.
Bug fixing & feature flags — common questions
How fast do you fix bugs?
Our stated SLAs are P1: 4-hour response and 24-hour resolution, and P2: 2 business days. Every reported bug is triaged within the same business day with a severity, owner, and ETA, so nothing rots in an inbox. You also get a weekly bug-status report.
How do you keep a backlog from growing forever?
We work the queue daily rather than letting it pile up into quarterly 'fix bug' projects. Most backlogs grow faster than they shrink because the codebase rots around old bugs; daily triage and resolution keeps the queue at or near zero so individual fixes stay small.
What do feature flags get us?
Flags decouple your deploy schedule from your launch schedule, permanently. Every meaningful change ships behind a flag, so rollbacks become a config change instead of a redeploy, and you can do per-customer flag overrides. Deploying and launching stop being the same event.
How do you keep risky changes from hitting all our customers at once?
Canary by default. Production rollouts go 1% to 10% to 50% to 100%, with automated rollback when error rates spike. Most bugs never reach all customers because they're caught and rolled back at the first canary stage.
What infrastructure do you set up versus what we already have?
Deliverables include a triage SLA and tracking, a feature flag platform, canary deploy infrastructure, and a weekly bug-status report. If you already run some of this, we operate and harden what exists rather than rebuilding it; where it's missing, we stand it up.
Is this just firefighting, or does it improve the codebase?
Both. The SLAs handle incoming bugs, but the daily triage, flag discipline, and canary process exist specifically so the codebase stops rotting around unresolved issues. The point is outcomes — a stable queue and safe deploys — not just closing tickets.
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