24/7 monitoring & on-call
OTel, SLOs, paging, drills. Your engineers sleep.
24/7 monitoring & on-call is otel, slos, paging, drills. your engineers sleep.
Why this work matters
Engineers shipping product also being on-call for prod is unsustainable. Burn-out is real, and the 3 AM page rots focus for the next two weeks. We become the on-call rotation.
The work, in detail.
- OpenTelemetry coverage across stack
- SLO + error-budget management
- PagerDuty / Opsgenie integration
- Quarterly chaos drills
- Public status pages
- Postmortem authoring + review
- →SLO definitions + error budgets
- →OTel instrumentation across stack
- →On-call rotation + runbooks
- →Quarterly drill reports
Synthetic + real-user monitoring, runbooks, paging, postmortems. Your engineers stop being a 24/7 ops team and start being engineers again.
The approach.
Define SLOs first
Before paging, we agree on what 'available' means. SLOs and error budgets — not ad-hoc thresholds — drive who gets paged when.
OTel, end to end
Logs, metrics, and traces wired into a single observability backend. Correlate any error to a deploy, a request, a user.
Drills, not theatre
Quarterly chaos engineering: kill a service, fail a region, expire a cert. Runbooks that work under stress, not just on paper.
24/7 monitoring & on-call — common questions
What does this engagement actually include?
OpenTelemetry coverage across the stack (logs, metrics, traces), SLO and error-budget definitions, an on-call rotation with runbooks, PagerDuty or Opsgenie integration, public status pages, and postmortem authoring and review. We also run quarterly chaos drills to confirm the runbooks hold under stress, not just on paper.
Does SERP Axis become our on-call rotation, or do we still get paged?
We become the on-call rotation. The goal is that your engineers stop being a 24/7 ops team and go back to being engineers. We carry the pager and respond to incidents under SLA, escalating to your team only when a decision genuinely needs an owner on your side.
How do you decide what's worth paging someone about?
We define SLOs first. Before anyone gets paged, we agree on what 'available' means for your platform, then let SLOs and error budgets — not ad-hoc thresholds — drive who gets paged and when. That keeps the rotation focused on real degradation instead of noisy alerts.
What response time can we expect on a serious incident?
Our standard P1 SLA response is 4 hours. We hold ourselves to high-availability SLOs with no unowned pages, and the exact uptime and response targets are agreed against your platform's SLOs during onboarding and reported on a live dashboard.
What are the chaos drills and why do they matter?
Quarterly chaos engineering means we deliberately kill a service, fail a region, or expire a cert in a controlled way to prove the runbooks and rotation actually work. Drills, not theatre — you get a drill report each quarter showing what held and what we fixed. It's the difference between runbooks that work at 3 AM and ones that only look good in a wiki.
Can you do this on a platform you didn't build?
Yes. The first step is instrumenting your stack end to end with OpenTelemetry so any error can be correlated to a deploy, a request, or a user, then standing up the SLOs and rotation on top. We operate platforms we built and platforms you built the same way.
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