24/7 monitoring & on-call
OTel, SLOs, paging, drills. Your engineers sleep.
24/7 monitoring & on-call is otel, slos, paging, drills. your engineers sleep.
Why this work matters
Engineers shipping product also being on-call for prod is unsustainable. Burn-out is real, and the 3 AM page rots focus for the next two weeks. We become the on-call rotation.
The work, in detail.
- OpenTelemetry coverage across stack
- SLO + error-budget management
- PagerDuty / Opsgenie integration
- Quarterly chaos drills
- Public status pages
- Postmortem authoring + review
- →SLO definitions + error budgets
- →OTel instrumentation across stack
- →On-call rotation + runbooks
- →Quarterly drill reports
Synthetic + real-user monitoring, runbooks, paging, postmortems. Your engineers stop being a 24/7 ops team and start being engineers again.
The approach.
Define SLOs first
Before paging, we agree on what 'available' means. SLOs and error budgets — not ad-hoc thresholds — drive who gets paged when.
OTel, end to end
Logs, metrics, and traces wired into a single observability backend. Correlate any error to a deploy, a request, a user.
Drills, not theatre
Quarterly chaos engineering: kill a service, fail a region, expire a cert. Runbooks that work under stress, not just on paper.
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