SERP Axis
Managed Software Services

We take ownership of the platform you already run.

Whether we built it or you did, we operate it like founders. SLOs, on-call, perf, security, roadmap — managed as a single function so your team can ship.

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What are managed software services?

A managed software services engagement where SERP Axis takes operational ownership of an existing software platform — monitoring, on-call, performance, security, and roadmap — under a single SLA.

What we operate

Six functions, one accountable team.

01 / 06

24/7 monitoring & on-call

OTel, SLOs, paging, drills. Your engineers sleep.

  • OpenTelemetry coverage across stack
  • SLO + error-budget management
  • PagerDuty / Opsgenie integration
  • Quarterly chaos drills
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02 / 06

Bug fixing & feature flags

P1s in 4h, P2s in 2 days. Flags so deploys never block launches.

  • P1 SLA: 4 hours response, 24h resolution
  • P2 SLA: 2 business days
  • Flag-gated rollouts
  • Canary deploys + automatic rollback
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03 / 06

Performance & reliability engineering

Core Web Vitals, p99 latency, cache hit rates — green and steady.

  • Core Web Vitals tuning (LCP/INP/CLS)
  • Database query optimization
  • Cache layering (HTTP, edge, app, DB)
  • Edge offload for static + dynamic
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04 / 06

Security & compliance

SAST, DAST, dep hygiene, secrets, SOC 2 / HIPAA / GDPR.

  • SAST + DAST in CI
  • Dependency upgrades + CVE response
  • Secret rotation + vaulting
  • Threat modeling on new features
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05 / 06

Roadmap stewardship

Co-ownership of strategy, RFCs, and stakeholder alignment.

  • Quarterly planning + OKR alignment
  • RFC + design review process
  • Estimation rituals (relative, calibrated)
  • Architecture decision records
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06 / 06

Knowledge & documentation

Runbooks, ADRs, onboarding tracks — written, current, useful.

  • Operational runbooks per service
  • Architecture decision records
  • Onboarding tracks (engineering, ops, support)
  • Internal AI search over docs
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SLA snapshot

Real numbers we sign on the dotted line.

Uptime SLA99.95%
P1 response4 hours
P1 resolution target24 hours
Reply to any ticketSame business day
Quarterly reviewsEvery 90 days
4 strategy seats remaining · Q3

The cost of waiting
is your competitor.

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